Store Policy

By paying for your order, you agree to the following terms:

  • Please pay via instant fund transfer or bank deposit only. Check payment and next-day online transfers are not recommended because we’ll only consider your order as “paid” once the funds are reflected on our account.
  • Once paid, all order details will become FINAL so triple check them before paying. Additions or changes to the final design / gift tag / address will incur an extra service fee, if still possible to accommodate.
  • Delivery time CANNOT be chosen, but rest assured that we’ll inform you once on the way. Dispatch time is 11AM-2PM every Wednesday/Saturday/Sunday.
  • IMPORTANT: It’s your responsibility to ensure that the recipient will be reachable through their mobile # and address on the delivery day. Read further below for terms “In case of failed delivery due to unreachable recipient.”
  • Cake damage is possible during delivery especially if exceeding 10km via motorcycle, but we always do our best for our creations to arrive in good form.
  • Cookies to be delivered on a Sunday will be baked 1 day prior.

In case of failed delivery due to unreachable recipient:

  • If not reachable, we may leave the item to their guard/lobby, otherwise it will be marked as failed and reattempt will NOT be guaranteed.
  • If reattempt is possible, extra fees will apply for return, storage, & delivery.
  • If reattempt is possible, we will only store your item(s) for 1 more day after the original delivery date. Our storage is very small.

Unlikely, but in case of failed delivery due to natural disasters:

(e.g., unpassable flooded areas)

  • The item(s) will be returned to us for delivery reattempt until the next day. If return or reattempt also fails due to the disaster, order will be canceled and we’ll do a 40% refund of the total amount paid.
  • Since we’re handling perishable items and we don’t have extra storage, reattempt is only possible up to the next day. Time will depend on our availability to dispatch deliveries.
  • Customer may change the delivery address and send it to a friend/family instead.
  • Customer shoulders the fee for return and reattempt, paid before we reattempt.
  • No refund for condition(s) not stated above.
  • Note that items that were reattempted for delivery may no longer be in good condition due to long transportation time.

⚠️ We strictly enforce our terms to maintain the quality of our service, so please carefully read all statements above.